Role Overview

We are looking for a confident and enthusiastic Telecaller / Telemarketing Executive to join our team at Primis Digital LLP. In this role, you will be responsible for connecting with prospective customers, generating and nurturing leads, conducting follow-ups, and supporting the lead conversion process. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to build positive relationships over calls.

Key Responsibilities

• Make outbound calls to prospective customers and introduce the company’s services.
• Understand customer requirements and provide accurate information about the company’s offerings.
• Follow up with leads generated through websites, social media, marketing campaigns, and other sources.
• Qualify leads and coordinate with the relevant internal teams for further discussions.
• Schedule meetings, consultations, or product/service demonstrations for interested prospects.
• Respond professionally to customer enquiries and resolve basic queries.
• Maintain detailed records of customer interactions, follow-ups, and call outcomes.
• Update lead information and communication history in the CRM or tracking system.
• Coordinate with internal teams to ensure timely follow-ups and customer responses.
• Achieve daily and monthly calling, follow-up, and lead conversion targets.
• Stay updated with the company’s products, services, and ongoing campaigns.
• Adhere to company policies regarding confidentiality and data security.

Required Skills & Qualifications

• Minimum HSC qualification; graduates are preferred.
• 0–2 years of experience in telecalling, telesales, inside sales, customer support, or a similar role.
• Freshers with excellent communication skills and a willingness to learn are encouraged to apply.
• Strong verbal communication skills in English and Hindi.
• Knowledge of Marathi will be an added advantage.
• Good listening, persuasion, and customer-handling skills.
• Comfortable making outbound calls and working towards performance targets.
• Basic knowledge of Microsoft Excel, Google Sheets, or CRM software.
• Ability to manage multiple follow-ups and maintain accurate records.
• Willingness to work full-time from the Pune office.

Key Competencies

• Excellent verbal communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Confident, professional, and persuasive communication style.
• Goal-oriented with the ability to work in a target-driven environment.
• Good organizational and time management skills.
• Positive attitude with a willingness to learn and adapt.
• Ability to work collaboratively with cross-functional teams.
• High level of professionalism, integrity, and attention to detail.

What We Offer

• Structured onboarding and role-specific training.
• Supportive and collaborative work environment.
• Performance-based learning and career growth opportunities.
• Exposure to customer engagement and business development processes.
• Opportunity to build a rewarding career in sales and customer relations.